Chapter House
Private Counselling, Psychotherapy AND COACHING for Tynemouth, North Shields and Newcastle
Frequently Asked Questions
Chapter House can help with a wide variety of issues, but it is important to note that we are not a crisis service. Please see the information below if you are struggling and need immediate support.
Feeling unable to cope, worried you may hurt yourself or somebody else and / or experiencing suicidal feelings?
For immediate help
If your life or someone else’s life is in immediate danger, please call 999 or go to A&E
For same or next day help
You can get help with your mental health in different ways depending on what you prefer. All services are free.
- Call NHS 111 if you urgently need medical help or advice
- The Samaritans offer a 24-hour telephone helpline. Tel: 116 123
- NHS Mental Health Community Crisis Team - if you are having suicidal thoughts, or self harming, you can ring the 24-hour NHS Mental Health Community Crisis Team on 0303 123 1146
- Have a look at the Staying Safe website for guidance and support to prevent suicidal thinking
- Text SHOUT to 85258 to contact the Shout Crisis Text line or text "YM" if you're under 19
- Call or WhatsApp CALM - the Mental Health Forum & Chat for Men - from 5pm-midnight every day on 0800 585858
- Under 35s can call PAPYRUS on 0800 068 4141 for confidential advice on suicide prevention
- Call MIND's Mental Health Helpline 9am-6pm Mon-Fri on 0300 102 1234
Please select the therapist who most meets your individual requirements and fill out their contact form . They will then get in touch with you typically within one working day to arrange an initial conversation or session.
The cost of sessions vary, depending on which therapist you see.
Prices range from £40 – £60 for an individual counselling session and £65 for a family therapy session.
Chapter House is open for face-to-face sessions, but sessions can be carried out via Zoom or telephone.
Each individual therapist will operate differently.
Most of our therapists offer weekly, fortnightly or flexible time slots to suit individual needs.
Each counselling session is usually 50 minutes in duration. Occasionally, sessions may be extended by your therapist if needed.
Confidentiality is of paramount importance within the practice. The building is purposely discrete.
Your therapist will maintain your confidentiality unless there is a serious risk of harm to you or others, or there is a statutory obligation to disclose. Please discuss this further with your individual counsellor to check their confidentiality policy.
If you require access via the side door to the building, please arrange this with your therapist.
This is a difficult question to answer as sessions are usually open-ended and client led. Please speak to your counsellor during your assessment session.
Each individual therapist will operate their own cancellation policy which will be discussed with you during your initial meeting.
Unfortunately, the majority of therapists in Chapter House have a room on the first floor and we do not have disabled toilet facilities. We appreciate that this is not ideal and we are considering creating additional accessible therapy rooms in the near future.
Chapter House has a number of different parking options.
There are free on road car parking spaces all along Preston Road and up Cleveland Road. Alma Place has two free car parking spaces.
There are also spaces on Tynemouth Road/ Albion Road and Church Way but these require a ticket.
Location & Bookings
Chapter House is located at 11 Preston Rd, North Shields NE29 0LU. By appointment only. Or get in touch through the form below.
We look forward to hearing from you!